Refund policy

Return and Refund Policy

At Achura, all orders are placed online and collected in-store at our butchery. As we deal in fresh and perishable products, please read our policy carefully.

Perishable goods All meat and food products are perishable and cannot be returned once collected. We encourage customers to inspect their order at the time of pick-up and raise any concerns immediately with our staff.

Order issues If there is an error with your order (wrong cut, wrong weight, missing items), please contact us at the time of collection or within 24 hours of pick-up at info@achura.com.au. We will do our best to make it right.

Catering orders For catering enquiries and orders, please contact us directly to discuss your requirements. Cancellations of catering orders must be made at least 48 hours in advance.

Contact For any questions, reach us at info@achura.com.au